Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Returns
· You may request a return within 30 calendar days from the date you receive your item.
· To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
· A receipt or proof of purchase is required.
How to Request a Return
Please contact us before sending anything back:
· Email: 15840445066@139.com
· Phone: (+86) 15840445066
If your return request is approved, we will provide return instructions and a return address. Items returned without prior authorization will not be accepted.
Return Shipping Costs
· Return shipping costs are the responsibility of the customer.
· Shipping fees are non-refundable.
· If a refund is approved, return shipping costs may be deducted from the refund amount.
Refunds
· Once we receive and inspect your returned item, we will notify you of the refund status.
· Approved refunds will be issued to the original payment method.
· Refund processing time depends on your card issuer or bank.
Late or Missing Refunds
If you have not received your refund:
1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.
If the issue persists, please email us at 15840445066@139.com.
Sale Items
· Only regular-priced items are eligible for refunds.
· Sale or discounted items are non-refundable.
Seeds & Biological Products (Important Notice)
· Seeds are natural agricultural products.
· Germination and growth depend on climate, soil, watering, and care.
· Germination is not guaranteed and does not qualify as a defect.
· Seeds are non-returnable once opened or planted.
· We only replace items that are physically damaged during transit.
Exchanges
If your item was damaged during shipping and you need an exchange for the same item, please contact us at 15840445066@139.com.
Return Address:
No. 518, Shenlu Road, Shenhe District, Shenyang City, Liaoning Province 1 08-3 Contact: Ting Akee | Phone: 479-866-9632
Gifts
· If an item was marked as a gift and shipped directly to you, you will receive a gift credit after the return is processed.
· If the item was not marked as a gift, the refund will be issued to the original purchaser.
Seed Disclaimer
Seeds are intended for ornamental gardening purposes only. Germination results may vary based on environmental conditions and care. No specific germination rate is guaranteed.
